Refund policy

Returns & Refunds Policy

At D.R.E.A.M Fidgets, we want you to love your purchase! If you need to return an item, please read our returns policy below.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition as when you received it.
Be unused and unworn.
Have any original tags attached.
Be in its original packaging.
Be accompanied by proof of purchase or your order confirmation.

To request a return, please contact us at d.r.e.a.mfidgets26@gmail.com. We will provide you with further instructions.

If you have any questions about returning an item, please don't hesitate to contact us.

Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. If your item is damaged, defective or incorrect, contact us as soon as possible at d.r.e.a.mfidgets26@gmail.com, including photographs where possible, so we can assess the issue and help put things right.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by law.

Exchanges

If you'd like a different item, the easiest option is to return your original purchase. Once your return has been accepted, you can place a new order for the item you would like instead.

Your Right to Cancel

If you are a UK or EU consumer purchasing online, you may have the right to cancel your order within 14 days of receiving it, without giving a reason.

You then have a further 14 days to return the goods after notifying us of your cancellation.

Items should be returned unused and in their original condition, subject to applicable legal exceptions. This right does not affect your statutory rights.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at d.r.e.a.mfidgets26@gmail.com.